Terms & Conditions

Deposits on Large Orders

On orders of $500.00 or more we require a 25% non-refundable deposit due when the order is placed. If the order has to be cancelled, the deposit will be returned if the plants can be sold to another customer before the end of the shipping season.

Payments

We accept personal checks, Visa, MasterCard, American Express, Discover and PayPal. Credit cards will not be charged until the order is pulled for most of the year. But from April 1st to August 31st – Customers may be charged the full amount of their order upon order placement.

Cancellation of orders

Orders that are less than $500.00 can be cancelled without penalty until the order is pulled. If an order is cancelled after the order is pulled, $25.00 or a 50% restocking fee will be assessed whichever is greater.  Deposits on cancelled orders of $500.00 or more will not be returned unless the plants can be sold to another customer before the end of the shipping season.

Guarantee Policy

For orders shipped in the winter or Spring - Our bare root trees are guaranteed to leaf out and grow if correctly cared for upon receipt and properly planted and maintained. We guarantee evergreen plants will be delivered in a healthy condition. Because the trees are living things and subject to the whims of nature and neglect, we do not guarantee against late frost damage, herbicide damage, mower or wildlife damage, drought or excessive fertilizer, etc. Jujubees, mulberries, persimmons, peaches nectarines and dogwoods can sometimes delay breaking dormancy until mid summer. Trees that have been stored in our coolers can also be late to leaf out. If there is a problem with an evergreen tree, please contact us within 3 days of receipt. Before contacting us about a bare root tree, scrape the bark of the tree down low on the trunk with a fingernail or knife. If you see some green tissue just under the bark, the plant is still alive. Be patient the tree should leaf out. Please contact us asap if plants fail to leaf out and you've already scraped the bark to examine the cambial tissue.You must contact us within 4 months of delivery to be eligible for the bare root guarantee.

GRAFTED PECANS ARE NOT COVERED UNDER THE REPLACEMENT POLICY. For best success, dig a deep hole to accomodate the large taproot. Soak the roots thoroughly for a few hours before planting, and water after planting.

We do not guarantee orders shipped in the summer or fall.

Plant orders are only guaranteed if shipped during safe transit times outlined on our website.  Click here to view shipping times for each state.

Prices and Availability

Prices and availability are subject to change without notice. Shipping charges and sales tax are subject to change without notice. Shipping charges on pre-orders will be evaluated and possibly adjusted in December and January when UPS and USPS releases their new rates for the year. Plant size and rootstock changes may occur if necessary unless - No Substitutions - has been requested.  

Depotting Plants before Shipment

During the bareroot season some plants may be depotted from their containers to ease the shipping process. This will be at the discretion of Burnt Ridge Nursery.