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How to order
There are many options for placing an order with our company. You can order online by using our shopping cart or by e-mail, phone, fax, or USPS mail. Please do not send credit card information through email. It is not a secure way to transfer information. If you would like to order by e-mail please phone or fax in your credit card number. If you would like to order via fax or USPS mail, please complete the order form from our catalog or on our website and print it out and mail it or fax it to the address below.
Burnt Ridge Nursery & Orchards, Inc.
432 Burnt Ridge Rd.
Onalaska, WA 98570
Phone: 360-985-2873
Fax: 360-985-0882
email: mail@burntridgenursery.com
website: burntridgenursery.com
We ship nursery stock within the United States only. We take orders throughout the year but will hold your order until the nursery stock is available and it is safe to ship to your area. Orders are filled on a first come first serve basis. We cannot guarantee the contents of an order until it is packed. Sometimes we have inventory loss from wildlife or weather. If you have provided an email address, we will send you a notice with the shipping method and tracking number when your order is filled.
We also sell at the Olympia Farmer's Market in Olympia, WA every Saturday and Sunday 10am-3pm, April to December and every Thuesday and Friday 10am-3pm, April-October. We can bring pick up orders to the Farmer's Market if space allows. Please phone in your order the day before. Weekend orders must be phoned in by Friday.
For pick up orders at the Farm, January - June we're open to the public only by appointment. Please call us at 360-985-2873 (8am-5:00pm Pacific Time) Monday-Friday to make an appointment, to reserve plants, or to receive directions to the nursery. July - December we are open for drop in browsing Monday - Friday 9-4, Sunday 9-3.
If you have specific questions, please e-mail us or call us at 360-985-2873 (8am-5:00pm Pacific Time) Monday-Friday. To be able to fully answer your plant questions it would be very helpful to know your town, state and Growing Zone. If you don't know your zone, click here.
Deposits on Large Orders
On orders of $500.00 or more we require a 25% non-refundable deposit due when the order is placed. If the order has to be cancelled, the deposit will be returned if the plants can be sold to another customer before the end of the shipping season.
Payments
We accept personal checks, Visa, Mastercard, American Express, Discover and Paypal. For most of the year, credit cards will be charged when your order goes to the pulling department. From April 1st to August 31st – customers may be charged the full amount of their order upon order placement.
Sales Tax
At this time, we collect sales tax on purcheses delivered to addresses in WA, and MI. This is subject to change depending on the tax collection rules of each individual state.
Secure order policy
Our shopping cart uses encryption/security software to safeguard your personal information.
Order Problems
If you supply us with an email when placing an order you will receive a confirmation with the approximate shipping month. Once the order is shipped you will also receive an email confirmation. Orders that are shipped by UPS will have a tracking number. You can track a package at UPS.com or USPS. com. If you have any problems with your order, please contact us at 360-985-2873 (8am-5pm Pacific time) M-F
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